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Feel Other's Pain
*Note: Opinions and ideas expressed in postings on are soley those of the poster.
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Date: 2006-05-16 19:22:21
First name:
Number of calls made to support: many
Minutes of life wasted: humdreds
Final level of frustration: 10 (10 is bad)
Description:If this is the new face of phone service, then give me back old Ma Bell. It takes 3 minutes to sign up, 4 minutes for them to debit your credit card but it takes forever to cancel an account. I have been on hold for the past 3 hours, talked with 4 people and still haven't got the so-called Account Manager - the only person in the whole company who can cancel an account. When I get to the Account Manager, he/she will probably try to get me to continue the account. Guess what I am going to say to the Account Manager? VONAGE's reputation for customer service rates just behind a dead flea offering to get you a drink. I am in Canada so I called Vonage Canada in Toronto (416-907-6100). I left a message as no one answers their phone. No return calls yet. But I am not concerned as I am sure their call volume is unusally high! My web site is www.mysteriesofcanadacom. Check out the message under "Whats New". To add insult to injury they want to charge me a $50 disconnect fee, even though the account is over 1 year old. Save yourself some aggravation. Forget about VONAGE.

Date: 2006-05-16 18:01:12
First name:
Number of calls made to support: 0
Minutes of life wasted: 1000000
Final level of frustration: 6 (10 is bad)
Description:Are they serious? Yet another great outage message from Vonage - "Service Announcements At this time some customers in certain area codes are experiencing intermittent issues receiving incoming calls. Our engineers are aware of the issue and are working towards resolving it as soon as possible. Thank you for your patience in this matter and we apologize for any inconvenience this may cause."

Date: 2006-05-16 17:34:04
First name:
Number of calls made to support: 3
Minutes of life wasted: 120+
Final level of frustration: 9 (10 is bad)
Description:I signed up with vonage several months ago and have liked the service and low rates. However I will be moving this coming Saturday and called them up today to cancel my service as I will be moving in with some relatives and do not need this service anymore. I have called 3 times today and each time I received the 25 minute wait time message and all 3 times I was on hold for over 40 minutes with nobdody answering my phone call. I hung up all 3 times in frustration. When I called one other time and decided to take a different path off the main menu somebody answered right away. This company ought to be investigated by somebody in my opionion such as the BBB or State Attorney General

Date: 2006-05-16 10:39:31
First name:
matt again agian
Number of calls made to support: 7
Minutes of life wasted: 2.5 hour
Final level of frustration: 10 (10 is bad)
Description:ok damn it! this is what happens when you farm out work to India... cheap labor breads a bullshit product.

Date: 2006-05-16 10:33:38
First name:
matt again
Number of calls made to support:
Minutes of life wasted:
Final level of frustration: (10 is bad)
Description:i recomend either changing your billing info or disputing charges with your bank when having issues with cancelling.

Date: 2006-05-16 10:31:06
First name:
Number of calls made to support: 600
Minutes of life wasted: 600
Final level of frustration: 10 (10 is bad)
Description:I have been on hold for 2hrs trying to get my account cancelled because of general lack of use. The front end message states 25min hold time yet my call now runs into the 2hr mark. I call other extensions, such as the ones for adding service (spending more money) I've now just read another post having the same problem, imagine that. somebody should file a complaint with the FCC this is bullshit! im still on hold!!!! FFFFFFFFFFFF

Date: 2006-05-16 08:42:22
First name:
Number of calls made to support: 5
Minutes of life wasted: 120
Final level of frustration: 9 (10 is bad)
Description:My story is not really different from others. I HATE Vonage and I really hope someone will take down that crappy criminal organization. Thanks for this website. I'll tell anybody about it. Still I have to figure out where, if so, I should send the phone adapter back. That means I have to waste at least 30 minutes more.

Date: 2006-05-15 10:16:26
First name:
Number of calls made to support: 9
Minutes of life wasted: 2 hours
Final level of frustration: 9 (10 is bad)
Description:I keep calling Vonage customer support numbers. It held me on waiting for at least 15 to 30 minutes everything. And most seriously, the account management number 1-800-860-5491 is nothing but waiting. I called at least 6 to 7 times, never got through to a account manager. This is really frustrated. Why such a stupid and poor company exists for such a long time keeping cheating and screw up the clients? Now, I just want to cancel the account. Keep away from Vonage forever! Nothing else. I will 100% support if someone wants to file an official complaint or even take legal action against Vonage.

Date: 2006-05-13 11:47:09
First name:
Number of calls made to support:
Minutes of life wasted: TOO MUCH
Final level of frustration: 10 (10 is bad)
Description: THE BELLS HAVE NOTHING TO WORRY ABOUT! Anonymous from US says: Everything has been fine with us there's always been a nice strong signal with the mobile phones but someone in the household kept making a stink about not having a landline so that someone signed the house up for a "landline" with vonage (more like crapage) and put it onto the household bill. So that household member happily told everyone that they can now start calling the "homephone"..... only thing is is that the vast majority of persons kept asking us if the number for the "new" "household phone" was correct as when they called the wonderful new "household number" but.... THERE WAS NO RINGTONE. OR IF THERE TURNED OUT TO BE AN ACTUAL RINGTON AND THE OTHER PARTY ANSWERED, THEN FAR TOO MANY TIMES BOTH PARTIES EITHER COULDN'T SPEAK TO ONE ANOTHER OR COULDN'T HEAR ONE ANOTHER OR THERE WAS SUCH A HUGE DELAY THAT IT WAS IMPOSSIBLE TO TALK OR THERE WAS FAR TOO MUCH ECHO ON ONE END OF THE PARTY'S LINE THAT, THAT SIDE OF THE LINE WOULD GIVE UP OR THAT THE SOUND QUALITY WAS SO CHOPPY OR THAT ONE PARTY COULD BARELY HEAR THE OTHER PARTY DESPITE THE PHONE BEING TURNED UP AS LOUD AS THE PHONE ALLOWED FOR.. Don't even know where to end this as the dam!ed household member that signed up for the service now can't even get through to cancel the service and THEY are getting the monthly bill for a "phone service" that no one in the is household is even bothering to use. WANT SOME ADVICE? Cancel your landline if you choose.... BUT FOR GODFORHEAVENSAKE DO NOT EVEN THINK OF "REPLACING" IT WITH CRAPAGE....

Date: 2006-05-10 11:35:54
First name:
Johnny (again)
Number of calls made to support:
Minutes of life wasted: 45
Final level of frustration: 8 (10 is bad)
Description:Still on hold.... Dear TV Comedy Writer, Please write a skit for a show like SNL, showing Vonage customers (one write after the other) trying to cancel their Vonage service. Show many separate "windows" of customers all waiting on hold with Vonage While Pakistani Customer Service Reps do other things such as reading "How to speak English", "How to build Nuclear Devices" and "How to Perform Snake Charming" while waiting for timers to run to the 25 minute mark before answering the phone. Each time the Customer that calls gets to the point where they request that their service is cancelled, the Vonage "Woo-Hoo! Woo-Hoo-Hoo !" blasts the customer in the ear, and the Vonage CS Rep Starts the whole Identity-confirmation process again from square one. Also, I found this link: The skit can run anywhere from this point, obviously, and should provide a point of shared understanding for frustrated Vonage Customers.

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*Note: Opinions and ideas expressed in postings on are soley those of the poster.